Digital Operations & Application Support Specialist

Summary:
Ajdan is seeking a hands-on Digital Operations & Application Support Specialist to support communication platforms, business applications, CRM and ERP data, and customer mobile apps. Working closely with IT, Sales, Marketing, and Customer Care, you will assist users, manage bulk communications, maintain accurate records, troubleshoot application issues, and prepare regular reports.

Job Responsibility:
- Administer Ajdan’s communication platforms, including Meta Business Suite, WhatsApp Business, and SMS portals; manage accounts, access, settings, templates, and sender IDs.
- Provide Level 1 and Level 2 support to Marketing and other teams, including assistance with platform use and campaign setup.
- Send approved bulk SMS and WhatsApp communications accurately and on time, using content and recipient lists supplied by the requesting department.
- Maintain a complete log of bulk communications, including requester and approver, audience, content, send date and time, and delivery results.
- Support daily administration of business applications, including creating accounts, assigning roles and permissions, resetting access, and deactivating users as needed.
- Serve as a first point of contact for application issues, resolving them where possible or escalating them with clear documentation.
- Clean, validate, de-duplicate, and standardize leads, inquiries, and other data before uploading it to CRM or ERP systems.
- Perform bulk uploads and updates while maintaining data accuracy.
- Support Customer Care across the Ajdan app user journey, including user creation, onboarding, service requests, and follow-ups.
- Troubleshoot app issues and coordinate with developers or vendors to resolve problems.
- Prepare regular and ad-hoc reports on leads, sales, campaigns, communications, and app usage; highlight findings and recommend improvements.
- Create clear presentations for internal teams and management.
- Maintain process guides, SOPs, issue logs, and user manuals.

Proficient in Microsoft Excel, including PivotTables, XLOOKUP/VLOOKUP, data cleaning, and basic dashboard creation; Power Query is an advantage.
- Strong problem-solving skills, with the ability to investigate application and data issues and recommend practical solutions.
- Quick to learn new applications and technologies, and comfortable working across CRM, ERP, messaging platforms, and administrative portals.
- Experience supporting WhatsApp Business, Meta Business Suite, or bulk SMS platforms.
- Understanding of CRM and ERP workflows, including lead management, data flow, and record updates.
- Familiarity with mobile application support and basic troubleshooting.
- Strong attention to detail and accuracy, particularly when managing bulk data and communications.
- Clear written communication and good PowerPoint presentation skills.
- Able to collaborate across departments and explain technical information to both technical and non-technical colleagues.
- Eager to learn and adapt to new tools and technologies.
- Exposure to Power BI, Power Automate, or basic scripting is an advantage.
- Fluent in English; proficiency in Arabic is a strong advantage.